Shipping, Delivery and Collection Policy - Impaq Education
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Shipping, Delivery and Collection Policy

1. Delivery/collection options and cost

Delivery can only be chosen for South Africa or Namibia as Impaq does not currently deliver to any other country. Packages may also be collected in person or via courier from the Optimi warehouse in Irene, Gauteng.

A delivery schedule for the new academic year will be made available in the FAQ section on Impaq’s website (FAQ Page) on 1 September. The schedule will be updated weekly (see section 1.1 for the planned schedule).

Please note that packages are prepared for delivery/collection per student number. Should you have registered more than one learner, packages may not be ready at the same time due to, among other factors, stock availability and processing date.

1.1 Important delivery dates for 2021

Parcels for the 2021 academic year will be distributed from 20 October to 4 December 2020. Distribution will resume on 4 January 2021.

The list below indicates the planned distribution per grade. All dates and guidelines are subject to the annual distribution schedule.

  • Grade R
    • Language of lesson material: English & Afrikaans
    • First Distribution date: October 2020
  • Grade 1
    • Language of lesson material: English & Afrikaans
    • First Distribution date: November 2020
  • Grade 2
    • Language of lesson material: English & Afrikaans
    • First Distribution date: December 2020
  • Grade 3
    • Language of lesson material: English & Afrikaans
    • First Distribution date: October 2020
  • Grade 4
    • Language of lesson material: English & Afrikaans
    • First Distribution date: October 2020
  • Grade 5
    • Language of lesson material: English & Afrikaans
    • First Distribution date: October 2020
  • Grade 6
    • Language of lesson material: English & Afrikaans
    • First Distribution date: December 2020
  • Grade 7
    • Language of lesson material: English & Afrikaans
    • First Distribution date: October 2020
  • Grade 8
    • Language of lesson material: English & Afrikaans
    • First Distribution date: January 2021
  • Grade 9
    • Language of lesson material: English & Afrikaans
    • First Distribution date: January 2021
  • Grade 10
    • Language of lesson material: Afrikaans
    • First Distribution date: November 2020
  • Grade 10
    • Language of lesson material: English
    • First Distribution date: October 2020
  • Grade 11
    • Language of lesson material: English & Afrikaans
    • First Distribution date: December 2020
  • Grade 12
    • Language of lesson material: Afrikaans
    • First Distribution date: October 2020
  • Grade 12
    • Language of lesson material: English
    • First Distribution date: December 2020

*Delivery is subject to stock availability.

1.2 Delivery in South Africa

Impaq’s products are delivered by a third-party courier. The delivery fee within South Africa is R315 (VAT incl.).

Your order will be processed once the fees (as per the final quotation and agreement) have been allocated to your account. We refer to this as the order date. Packages are generally delivered within 7 to 10 working days from this date. You will be notified via email and SMS once your package is shipped from the Optimi Warehouse. Refer to the delivery schedule when registering between 1 September 2020 and 31 January 2021.

You will be able to track your package through the tracking code sent to you. It will also be available on the learner’s profile on my.Impaq.

1.3 Delivery to Namibia

Impaq’s products are delivered by a third-party courier. The delivery fee to Namibia is R1400 (VAT incl.). Your order will be processed once the fees (as per the final quotation and agreement) have been allocated to your account. Thereafter, you will receive communication from Impaq requesting the completion of mandatory export documentation as required by the Namibian authorities. You will be required to complete a document stating that you are a private person importing the books and not a company, and that you are aware of the delivery that needs to take place at the address provided upon registration to make use of Impaq’s products and services. You will also be required to provide a certified copy of the receiver’s ID, as required by the Namibian authorities.

Once all documentation has been received, the package will be shipped. Delivery from this date generally takes place within 7 to 10 working days. Refer to the delivery schedule when registering between 1 September 2020 and 31 January 2021.

You will be notified via email and SMS once your package is shipped from the Optimi Warehouse.

You will be able to track your package through the tracking code sent to you. It will also be available on the learner’s profile on my.Impaq.

1.4 Collection

Packages may be collected in person/via courier from the Optimi Warehouse in Irene, Gauteng.

Your order will be processed once the fees (as per the final quotation and agreement) have been allocated to your account. We refer to this as the order date. Packages are generally ready for collection within 3 to 5 working days from this date. You will be notified via email and SMS once your package is ready for collection. Packages may not be collected before you have been notified that it is ready for collection.

Please note: we require the learner’s name, surname and student number in order for us to release the package.

2. Changing the delivery address

The delivery address cannot be changed once the deposit and/or full payment has been received by Impaq. The delivery address may be changed before the application is finalised, and before the quote has been accepted. The address may also be changed for future orders.

3. Items not in stock

Our aim is to provide all the items ordered (per learner) simultaneously. Unfortunately, stockouts may occasionally occur. In the event that certain items are not in stock, your package will be held back until the stock is received. Your full package will, however, never be held back for more than seven (7) working days. Your order will, therefore, be partially processed and dispatched as more than one parcel.

The items not included in your package will show as ‘back order’ items on the delivery note. The lead time for the missing items will depend on the supplier’s printing schedule.

Please note: this is conditional. Take note of the delivery schedule in section 1.1.

4. Items missing from an order

It is your responsibility to check carefully that all items (as per the delivery note) have been delivered to you. Should you notice that an item has not been delivered, please notify us within seven (7) days by sending an email to info@impaq.co.za, clearly stating the student number and the missing item codes as per the delivery note. One of our consultants will contact you.

5. Damaged items

It is your responsibility to check carefully that all the items you receive are in good order. Should you notice that an item has been damaged, please notify us within seven (7) days by sending an email to info@impaq.co.za, clearly stating the student number. Please send photographs as proof of the damage when submitting your complaint. One of our consultants will contact you.

6. Warehouse annual closure

Please note that the warehouse closes during December. The final distribution date for 2020 is 4 December. The warehouse will reopen and distribution will commence on 4 January 2021.